Return Policy

 
 

Refund Policy: 

A processing fee of $5 will be charged for cancellations made 5 days or more before the event. There will be no refunds for cancellations made within 4 days of the event, although substitutions may be permitted. Refunds will not be provided for registrants who do not attend the conference. Notice of cancellation must be made via e-mail to whitebutterflynotes@gmail.com. A cancellation acknowledgement will be sent within 12-24 hours and fees refunded within 3 working days, subject to this Refund Policy.

Note that circumstances beyond the control of the conference organizers may necessitate substitutions, alterations or cancellations of the speakers and/or topics. Therefore, The White Butterfly reserves the right to alter or modify the advertised speakers and/or topics if necessary. Any substitutions or alterations will be updated on the web site as soon as possible. Where The White Butterfly, LLC offers a non-tangible irrevocable services we do not issue refunds once the order is accomplished.

THEREFORE, WE DO HONOR REQUESTS FOR REFUND WHERE THE FOLLOWING REASONS APPLY: 1. non-delivery of the product or service; 2. download issues: it may happen that you are having problems while downloading the product or receiving a service; 3. irreparable defects or grave difficulties with the product or service: although all the products and services are thoroughly tested before release, unexpected errors may occur. This reason should be submitted to our Support Team for approval; 4. product or services not-as-described: a request based on this reason is satisfied on a case by case basis with The White Butterfly reserving full discretion to make the determination whether a refund is appropriate. 

CONTACT US Please note that our Support Team is ready to provide you with timely and efficient professional assistance. We will attempt to find the best convenient solution for your query. Give us 12-24 hours for our Support Team to get back to you on the problem. 

As a customer you are responsible for understanding this refund policy upon purchasing any product or services at our web site. 

Additional non-returnable items:
Gift cards
Downloadable software products

To complete your return, we require a receipt or proof of purchase.

Refunds (if applicable)
Once your request is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at whitebutterflynotes@gmail.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at whitebutterflynotes@gmail.com and send your item to: 555 E 4500 S, Suite C-250 Murray, Utah US 84107.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.