Cancellation Policy

 

Your appointments are very important, it is reserved especially for you, I understand that sometimes schedules adjustments are necessary; therefore, I respectfully request at least 24 hours notice for cancellations.

STRICT AND ENFORCED 24 HOUR CANCELLATION POLICY


Please understand that when you forget or cancel your appointment without giving enough notice, I miss the opportunity to fill that appointment time, and clients on the waiting list miss the opportunity to receive services. Appointments are confirmed 48 hours in advance because I know how easy it is to forget an appointment you booked months ago.  Since the services are reserved for you personally, a Cancellation fee will apply.

- Less than 24 hour notice will result in a charge equal to 50% of the reserved service amount.

- “NO SHOWS” will be charged 100% of the reserved service amount.  

- Appointments made within the 24 hour period and need to cancel, the client then must cancel within 4  hours of appointment time or will result in a charge equal to 50% of the reserved service amount.

- Any multiple services or combos must be held with a credit card. Multiple services, packages or combos not cancelled 24 hours in advance will be charged 100% of the reserved service amount. A credit card  "HOLD" transaction maybe made on your credit card to reserve the appointment time.

The cancellation policy allows the White Butterfly the time to inform standby clients of any availability, as well as keeping the scheduled filled, thus better serving everyone. The White Butterfly policies are presented and provided in the best quality and tradition of excellent servicing for established and future clientele. Thank you for viewing and supporting the policies criteria.

 

CONFIRMATION EMAIL/TEXT/CALL

As a courtesy, an email, call or text will be made and confirm your service appointments two business day prior to your appointment date. However, if you are unreachable, and can only leave a message, please understand that it is your responsibility to remember your appointment dates and times to avoid late arrivals, missed appointments and the cancellation fee.